Mentoring and Coaching



Mentoring & Coaching – 2 Days SAQA ID: 114215, Level 4, 3 Credits

Employees in organisations carry the knowledge / Intellectual Property (IP) of an organization. This IP held by more experienced employees tends to get lost when those people move to other organisations or retire. Mentoring & Coaching is a tool that can be used for skill transfer to junior or less experienced employees to upskill them in a shorter period of time as opposed to leaving them to learn the hard way.

The content to be covered during the Training will be as per below:

Explain the concept of mentoring.

  • The concept of mentoring is explained with examples.
  • The difference between mentoring, coaching, counseling and training is explained and an indication is given of when each is appropriate.
  • The roles and responsibilities of the mentor and employee to be mentored are explained and an indication is given of the relationship between the two parties.
  • A written contract including a code of ethical conduct in the relationship is negotiated with a prospective employee to be mentored.
  • The boundaries in a mentorship contract are negotiated with reference to realistic, agreed goals.

Describe the characteristics of a good mentor.

  • The importance of communication in the mentoring process is explained and an indication is given of how communication skills can enhance or destroy the
  • The characteristics of a good mentor are identified based on personal experience and reflection.
  • Three different models of mentoring are explained and an indication is given of the one that is most appropriate in a specific environment.
  • The characteristics of a potential employee to be mentored are identified and matched for compatibility with own personality.
  • The consequences of a mismatch in the selection of mentor or employee to be mentored are identified with examples.

Explain the importance of knowledge in mentoring.

  • The importance of relevant knowledge and experience in a mentoring situation is explained and an indication is given of why it is necessary to keep up to date.
  • Questions are asked to determine knowledge level in a specific situation.
  • Information required to fill knowledge gaps is accessed for a specific situation.
    Apply the skills and techniques required of a mentor.
  • Interpersonal communication skills required of a mentor are demonstrated for three different scenarios.
  • Relationships, dynamics and personality aspects in a situation are assessed using active listening and observation skills.
  • A plan to mentor an individual is developed with reference to goal setting, critical path schedule,
    continuous monitoring and review.
  • Feedback on an individual`s progress is provided in terms of measured objectives and the negotiated mentoring contract.

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