Supervisory Skills

Supervisory Skills, SAQA ID: 242821, Level 4, 6 Credits, 2Days

Any teamleader and/or supervisor can instruct team members to perform duties as per their functions but the challenge is how to ensure that these instructions are done so as to have a productive organisation. The format of this Training above will be classroom training at the client’s premises.

The content to be covered during the Training will be as per below:

Explain the role of a team leader in an organisation.

  • The role of a team leader in an organisation is explained with reference to their
    job description.
  • The responsibilities of a team leader are explained within the context of a work
    environment.
  • The concepts of authority, responsibility and accountability are explained with
    reference to the team leader’s own position in an organisation.
  • The organising of workers in teams is explained in terms of recognised theory and practice.

Explain the purpose of the team.

  • The concept of a team is explained
    according to accepted theory and practice.
  • The purpose of the team is explained to the team members according to
    organisational requirements.
  • The role and expected outputs of each member of the team are identified in
    relation to the purpose.

Contract with the team members to obtain commitment to achieve organisational
standards.

  • Tasks, performance plans, targets and standards are discussed and agreed
    according to organisational requirements.
  • Time allocations for achieving individual and team objectives are agreed
    through a process of consultation.

Implement, monitor and evaluate performance against team objectives and
organisational standards.

  • Agreed plans are implemented according to Standard Operating Procedures.
  • Potential difficulties in achieving the plan are anticipated through reflection and
    feedback.
  • Team outputs are monitored against agreed targets and time allocations.
  • Variances to required outputs are identified and corrective action is taken where
    necessary.

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