Communication

communication
COMMUNICATION, Unit Std: 8647, NQF LEVEL 5, 10 CREDITS: 3 DAYS

Communication is the art of understanding what is being said and in turn responding. As much as this seems simple, a number of employees have difficulty in both oral and written communication. This skill is required in the day-to-day interaction with internal and external stakeholders.

Communication training will be delivered via Facilitation, Role-plays and Discussions. Benefits of this program are that employees will have improved communication skills.

The following topics will be covered:

Interpret and respond to accessible written communications in the workplace

  • A normal office memorandum.

Produce simple written communication in the workplace

  • A report on work done, accidents in the workplace, respond to requests and complaints.

Produce and respond to accessible oral communication in the workplace

  • Offer a five-minute presentation
  • Listen to and summarise a ten-minute presentation.

Download course outline here

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