Change Management & Resilience, SAQA 115407, NQF LEVEL 5, 10 CREDITS: 2 DAYS
“The only thing that is constant is change”. Change is inevitable in the work environment and as such employees need the know-how of how to manage and adapt to it, otherwise it will have negative effects in the workplace. The format of this Training above will be classroom training at the client’s premises.
The content to be covered during the Training will be as per below:
Explain why change management is an important process for organizations to achieve trading results
- The elements of any Change Management (CM) process are identified and outlined in a written report.
- The relationship between CM and sustainability is explained with examples of how organizations that have not changed have collapsed or gone insolvent and how organizations that have changed have remained successful.
- A clear presentation is delivered on how an organization can achieve sustainable results by implementing CM.
Identify examples of planned change and reactive change in an organization
- The factors in planned change processes are identified and their impact on the change process indicated with examples.
- The elements of reactive change processes are identified and their impact on the change process indicated with examples.
- Three examples of each process are analysed in an organization(s) and the results of the analysis documented so as to explain the benefits the changes had for the organization(s).
Describe a model for effective change management and its management
- A model for effective change management is identified and its various
components explained in a written report.
- Each step in the process of CM is described and an explanation given of how each step is managed using examples from an organization that has implemented the model.
Identify reasons for resistance to change and indicate ways to overcome them
- The reasons for resistance to change by people are outlined and analyzed in terms of their impact upon the process in the organization in which they work.
- The reasons for resistance to change in an organization are outlined and analyzed in terms of their impact upon the process in the organization in which they work.
- Ways in which resistance to change can be overcome are identified and explained with examples of how they were successfully used in regard to individuals and an organization.
Identify the risks inherent in any change management programme and indicate ways to manage them
- The various CM risks are identified and an explanation given of what each could mean for the process of change and the long term success of the organization.
- Examples of how these risks were overcome in an organization
Identify and apply the competencies of an effective change agent
- The competencies and characteristics of an effective change agent are identified and an explanation given of why each is important and how each advances the implementation of change.
- The competencies and characteristics of an effective change agent are applied at all times when dealing with an organization undergoing change.
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