Mentoring & Coaching Training, SAQA ID: 114215, Level 4, 3 Credits, 2 Days


Employees in organisations carry the knowledge or Intellectual Property (IP) of an organization. This IP held by more experienced employees tends to get lost when those people move to other organisations or retire. Mentoring & Coaching Training will give you a tool that can be used for skill transfer to junior or less experienced employees to up-skill them in a shorter period of time as opposed to leaving them to learn the hard way.

The content to be covered during the Training will be as per below:

Explain the concept of mentoring.

  • The concept of mentoring is explained with examples.
  • The difference between mentoring, coaching, counseling and training is explained and an indication is given of when each is appropriate.
  • The roles and responsibilities of the mentor and employee to be mentored are explained and an indication is given of the relationship between the two parties.
  • A written contract including a code of ethical conduct in the relationship is negotiated with a prospective employee to be mentored.
  • The boundaries in a mentorship contract are negotiated with reference to realistic, agreed goals.

Describe the characteristics of a good mentor.

  • The importance of communication in the mentoring process is explained and an indication is given of how communication skills can enhance or destroy the
  • The characteristics of a good mentor are identified based on personal experience and reflection.
  • Three different models of mentoring are explained and an indication is given of the one that is most appropriate in a specific environment.
  • The characteristics of a potential employee to be mentored are identified and matched for compatibility with own personality.
  • The consequences of a mismatch in the selection of mentor or employee to be mentored are identified with examples.

Explain the importance of knowledge in mentoring.

  • The importance of relevant knowledge and experience in a mentoring situation is explained and an indication is given of why it is necessary to keep up to date.
  • Questions are asked to determine knowledge level in a specific situation.
  • Information required to fill knowledge gaps is accessed for a specific situation.
    Apply the skills and techniques required of a mentor.
  • Interpersonal communication skills required of a mentor are demonstrated for three different scenarios.
  • Relationships, dynamics and personality aspects in a situation are assessed using active listening and observation skills.
  • A plan to mentor an individual is developed with reference to goal setting, critical path schedule,
    continuous monitoring and review.
  • Feedback on an individual`s progress is provided in terms of measured objectives and the negotiated mentoring contract.

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