Telesales Workshop, 1 Day


Sales is the generation of new business for an organisation. Telesales is a cheaper / cost-effective way to acquire business but it can have its challenges as you can’t see the prospect. The format of this Training above will be classroom training at the client’s premises.

The content to be covered during the Training will be as per below:

  • The Power of the Telephone
  • Lifetime Value of Your Average Customer
  • Improving the Power of the Voice
  • Inner Dialogue
  • Effective Communication
  • Planning the Call
  • Telephone Sales Contact Strategy
  • Understanding Why Customers Buy?
  • Opening the Call and Arousing Interest
  • Stages of Effective Introduction
  • Qualifying the Client
  • Uncovering the Customer’s Needs
  • The Art of Listening
  • Selling Benefits
  • Closing the Customer
  • Methods of Overcoming Resistance
  • Worksheet
  • Making a Quality Appointment
  • Appointment Making
  • Analysing the call afterwards (learning)

Download course outline here

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