Professional Receptionist / PA Workshop, 1 Day
The Receptionist / PA is the normally one of the first people that the clients or prospective clients interact with and these act as ambassadors for the organization to create a first impression that can either be positive or negative. The format of this Training above will be classroom training at the client’s premises.
The content to be covered during the Training will be as per below:
- Communication
- Telephone Etiquette
- Customer Services
- Professional Image
- Assertiveness
- How to Handle Difficult Clients
- Organizing Activities
- Time Management & Prioritizing
Download course outline here